An important tool for Owner-Managers of businesses is Emotional Intelligence.  It is as critical as the functions of planning, administration and cash flow.  A recent study showed there are tangible bottom line outcomes by being positive.

How can this positivity be brought about?

1.  EI is simply the understanding and intelligent use of emotions, which in turn impact behaviour, decisions and performance.  Basically, it's usually a bad idea to make decisions when tired or upset.

2.  Ensure your team knows how they are part of the business' bigger picture.  Our brains are drawn to meaning and purpose, so people achieve fulfilment by understanding the meaning behind what they are doing.

3.  The ideal positive/negative ratio is 5:1 (called the Losada Ratio), and high performing teams should frame any negatives in a positive way; speaking of 'we' not 'I', pose questions not opinions, and give sincere feedback.

4.  When recruiting and reviewing, look for strengths in people and give them the opportunity to use them, weaknesses will improve naturally and catch up.

5.  Always seek to build and earn trust.  If broken it can't be rebuilt.  This means demonstrating concern, decency, character, and keeping your word.  Positional power may be necessary at some point, but people support those they trust.